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Herts Careline stands out with excellent Customer Satisfaction Survey Results

11 October 2021

During the pandemic, the Herts Careline assistive technology equipment and service has been a lifeline to people who live alone, and to older and vulnerable members of the community.

It has been a challenging year for everyone, and the Herts Careline service has adapted to ensure it can still provide support to both new and existing customers.

Cllr Gary Grindal, North Hertfordshire District Council’s Executive Member for Housing and Environmental Health, said: “Herts Careline’s 2020-21 Customer Satisfaction Survey results are a testament to the team’s dedication and commitment. It is positive to see that so many customers are finding the service such a positive help and source of support in their lives.”

The highlights are:

  • 97% would recommend Herts Careline to a friend or relative
  • 92% feel more independent and in control having their assistive technology service
  • 95% feel more reassured having your assistive technology service
  • 96% say it gives friends / family peace of mind knowing they have the Herts Careline service
  • 92% feel confident using their equipment
  • 92% say the advice they receive from the call operators is ‘excellent’ or ‘good’
  • 89% say the advice they receive from the customer support team is ‘excellent’ or ‘good’

To find out more about Herts Careline visit their website: